SHIPPING & DELIVERY
CUSTOM AND SPECIAL ORDER PRODUCTION TIMES VARY BY MANUFACTURER AND ARE UNPREDICTABLE. QUOTED LEAD TIMES MAY CHANGE. PLEASE FEEL FREE TO CONTACT YOUR DESIGNER FOR UPDATES ON YOUR ORDER. TERMS AND CONDITIONS: SPECIAL ORDER OR CUSTOM MERCHANDISE CAN NOT BE REFUSED OR CANCELLED FOR ANY REASON. A 50% DEPOSIT IS REQUIRED ON ALL SPECIAL AND CUSTOM ORDERS WITH THE BALANCE DUE UPON RECEIPT OF THE MERCHANDISE IN OUR WAREHOUSE. PAYMENTS ON SPECIAL ORDER OR CUSTOM MERCHANDISE ARE NON-REFUNDABLE. STOCK MERCHANDISE MUST BE PAID IN FULL AT THE TIME OF PURCHASE. THE FULL PURCHASE PRICE OF STOCK MERCHANDISE, LESS APPLICABLE DELIVERY FEES, WILL BE REFUNDED IF THE MERCHANDISE IS RETURNED OR CANCELLED WITHIN 14 DAYS OF THE PURCHASE DATE. STOCK MERCHANDISE CAN BE STORED IN OUR WAREHOUSE FOR 60 DAYS FROM THE PURCHASE DATE. SPECIAL ORDER AND CUSTOM MERCHANDISE CAN BE STORED IN OUR WAREHOUSE AT NO CHARGE FOR 60 DAYS FROM THE RECEIVING DATE OF THE MERCHANDISE. STORED MERCHANDISE MUST BE PAID IN FULL.
FREE DECOR SHIPPING*
Most decor items and accessories ship free to any location within the US.
*Mirrors or over-sized decor items may not be eligible for free shipping.
Please
contact us for shipping lead time estimates.
For non-decor furniture items, please
contact us shipping rates and lead times.
PLEASE NOTE: Due to Covid-19, lead times in shipping and/or manufacturing may be delayed. Please contact us for more information..
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LOCAL AUSTIN DELIVERY
We offer $249 White Glove Delivery to the Austin area. This includes light assembly, debris removal and furniture placement. In-stock items will be available for delivery at your convenience.
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LOCAL AUSTIN PICK-UP
In-stock items are available for pick-up at no charge. After order is placed we will contact you to schedule your pick-up.
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OUT OF STATE DELIVERY
For all furniture deliveries outside of the greater Austin area, please contact us for a quote.
Items must be fully inspected by the client upon delivery. Any damages or errors must be indicated on the BOL or delivery paperwork at the time of delivery. Please denote any and all damages or refuse delivery if necessary. A signed delivery document with no notations of damage confirms the piece was delivered in good condition and becomes the client's responsibility.
For assistance with an order or shipping issues, please contact us.
